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RC TrackSys is a system for
registration, assignment and control of network support incidents and
service request orders. RC TrackSys supports multi level regional structure
allowing definition of multiple regional offices and complex cases like shared
servicing between 2 regional offices.
RC TrackSys Trouble Ticketing module is a system for
- registration of incidents/tickets or work tasks
- incidents may be per subscriber or a global
- automatic ticket reassignment depending of service, ticket processing
stage, opening reason, subscriber regional position and defined workflow
rules
- calculation of working time spend
- detailed reporting of each department performance
RC TrackSys is web based extranet system with
rich web based
user interface that offers to system users functionally of a standard desktop
applications. RC TrackSys can work as stand alone module or as subsystem of RC Billing, so
that system users can work in a single user interface envinronment.
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