RC TrackSys is a system for registration, assignment and control of  network support incidents and service request orders. RC TrackSys supports multi level regional structure allowing definition of multiple regional offices and complex cases like shared servicing between 2 regional offices.

RC TrackSys Trouble Ticketing module is a system for

1. registration of incidents/tickets or work tasks
2. incidents may be per subscriber or a global
3. automatic ticket reassignment depending of service, ticket processing stage, opening reason, subscriber regional position and defined workflow rules
4. calculation of working time spend
5. detailed reporting of each department performance

RC TrackSys is web based extranet system with rich web based user interface that offers to system users functionally of a standard desktop applications.  RC TrackSys can work as stand alone module or as subsystem of RC Billing, so that system users can work in a single user interface envinronment.