RC Order Processing System, provides and to end order orchestration from shopping via order configuration to order post processing and finalizing. Order Processing combines flexible workflow modeling, automatic customer documents generation, document management and extensive integration with external systems. Key features of RC Order processing are:

• Multiple Operators Support
• Multiple Distributors Support
• Conditional Work Flow
• Multi Level Regional Structure
• Extensive reporting for analysis of order processing flows
• Support of direct and indirect sales channels
• Automated routing to technical locations
• Technical availability and duplicate orders checks
• Simplified switching between different service types

Order processing comes with pre-build  workflow models:

1. registration of customer orders for new services;
2. adding new services for existing subscribers;
3. conversion of one contract to another;
4. subscription contracts modifications (addresses; service parameters; owner);
5. temporary suspension of services;
6. termination of services usage;

All this delivers:

1. unified customer experience during order purchasing
2. shifts focus from order transactions to customer relationships
3. gains in productivity through a streamlined set of order management processes across the organization
4. reduces order processing times
5. improves order accuracy, resulting in fewer returned orders and follow-up trouble tickets / service calls
6. establishes order processing metrics on each stage on processes
7. reduces training requirements for sales staff and reduces manual errors